Refund Policy
We want you to be fully satisfied with your purchase from C & H Trailers. This Refund Policy outlines our procedures for returns, exchanges, and refunds to ensure a seamless shopping experience.
1. Eligibility for Returns: You may initiate a return for eligible products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-Refundable Items: Certain items are non-refundable, including customized or personalized items, gift cards, and downloadable products.
3. How to Initiate a Return: To initiate a return, please contact our customer service team. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
4. Return Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item. Return shipping costs are non-refundable.
5. Refund Process: Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, a credit will be processed to your original method of payment within a certain number of business days.
6. Exchanges: If you received a defective or damaged item, we will replace it with a new one. If you need to exchange an item for the same product, please contact us to arrange the exchange.
7. Refund Exceptions: We reserve the right to deny a refund if the returned item does not meet our return eligibility criteria. Refunds will not be issued for items that show signs of use, damage, or improper handling.
8. Restocking Fee: A restocking fee may be applied to returns that are not due to our error or defective products. The restocking fee will be deducted from the refund amount.
9. Refund for Gift Purchases: If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
10. Contact Us: If you have any questions or concerns about our refund policy, please contact our customer service team for assistance.
We strive to provide you with a hassle-free return and refund process. Your satisfaction is important to us, and we appreciate your business at C & H Trailers.